Cisco Contact Centre


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Nowcomm Contact Centre - Transform Customer Interactions:

You want a contact centre solution that gets your customers to the right person, and quickly. And what’s more, you want that person to know as much as possible about the customer beforehand – to optimise that interaction and delight your customer.

Is that you? As it’s those very business requirements we’re able to fulfil.

Our solutions cater for a variety of channels: inbound, outbound, IVR and digital – so you’re available and accessible to your customers ¬– regardless of the route they’ve chosen to contact you.

We can give you powerful data, to control what happens within your contact centre environment – be that call volumes, length of interactions, and outcomes – making sure your people are being fully utilised and you’re meeting and exceeding your customer’s requirements.

A successful and productive contact centre, only happens when it’s set up using the right logic or scripting that defines the customer journey you want to deliver.

That’s where we can help. Our extensive expertise can maximise your contact centre by: optimising your infrastructure and operating costs, enabling you to offer your customers an omnichannel inbound and outbound journey, and empowering your people to deliver a customer experience that delights, and differentiates you from your competitors.

But don’t take our word for it. Read about our work with Derby City Council by Clicking Here, where we re-engineered a contact centre for 95 agents that dramatically reduced their operating costs.

Contact Centre solutions we specialise in:

  • Now Contact

  • Cisco Radius

NowContact also supports the transition of existing services over time, reducing risk and the dependency on a big bang approach. The customer is king, and customer service is the crown you need to be associated with. Are you happy with the net promoter score you have with your customers?
Do you deliver a premium experience to your customers? Are you struggling to build a strategy that takes you from your current position to the multi-channel, fully engaged service that is needed to build competitive advantage rather than be left behind by your competitors? Could an innovative smartphone app that connects your customer to an appropriate agent be a better route to your services? Could video allow your customer support team to provide a more accurate first-time response to the customer?
You may offer multi-channel contact options, but is the service joined up, enabling your business to track the experience of the customer when they have engaged via multiple contact channels? How are you building out real-time video communications services? Research shows that in a short time, 91% of UK contact centres will be socially engaged and 45 % will be video-enabled.

5 Reasons To Talk To Us:

1. We’re fanatical about your success. If your business thrives – we thrive, it’s as simple as that! But don’t take our word for it - speak to any of our satisfied customers.
2. Our core business is technology solutions, and collectively we offer you over 75 years’ experience, so rest assured we know what we’re doing.
3. We’re a UK based technology company with global reach via our state-of-the-art 24/7/365 network operations centre – serving over 20 countries. So, when your business needs us, we’re here for you.
4. We’re the proud owners of three, coveted Cisco accreditations, namely: ‘Cisco Gold Partner’, ‘Cisco Master Cloud and Managed Services Partner’ and ‘Cisco Master Collaboration Partner’. Only five other UK companies simultaneously hold these accreditations.
5. Our solutions are bespoke. In our world, there’s no ‘one size fits all’ solution to your technology needs, it begins with you.

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