A rigorous and proactive approach
In contrast to the ‘Pay & Hope’ approach of many support providers, we adopt a rigorous and proactive approach to network support with a view to delivering better service and value. We don’t wait for problems to arise, we take active steps to mitigate potential issues, minimise downtime and extend the life-cycle of equipment.
Services that fit perfectly
We are flexible and provide network support services that vary in terms of their scale and scope. We can provide a fully managed service or can work closely with in-house IT experts, taking responsibility for designated network management tasks and allowing them to focus on other priorities. If required, we can also provide specific services such as network audits where there is no ongoing requirement. In line with this flexible approach, we do not have a standard support contract; we develop a clear understanding of your specific requirements and then build a flexible support contract that fits perfectly.
A commitment to excellence
Our approach is founded on a commitment to excellence which demands that we consistently provide the highest standards of service and support in building long term relationships with our clients. We do not employ call-loggers; service requests are handled, owned and managed to resolution by qualified engineers who are approachable as well as knowledgeable. This is a cornerstone of our service delivery, the success of which is reflected in the fact that we have yet to lose a support contract renewal with an existing client.
Our expertise
As an award winning Cisco partner, we are renowned for our rigorous and proactive approach to network support. Our management team and founders are all former-Cisco employees with extensive experience of delivering, maintaining and developing Cisco based network solutions and are recognised as being amongst the leading network engineers in the country with unrivalled expertise and contacts.
Our people
Our network support expertise is underlined further by the experience and skills of our engineers and support staff. In addition to first class technical qualifications, we place great emphasis on personal skills to ensure that our team is approachable as well as knowledgeable. This approach is driven by our determination to identify, diagnose and resolve issues as quickly as possible, minimising downtime and delivering a positive impact on business performance.