Unified Communications
Unified Communications solutions that improve the productivity of your workforce and increased customer satisfaction.
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Intelligent Contact Centres
Enhance your Cisco Communications Manager (CUCM) solution with Cisco IPCC Express (CCX). Let your customers choose how and when they contact you - by phone, email or web. IPCC also allows you to build a virtual contact centre, a cohesive network of agents regardless of their location.
Use contact centres for formal and sales-based operations to departments such as an IT Helpdesk and customer services to improve communication with customers and staff.
Solution
Nowcomm's contact centre solutions from Cisco deliver a unified flow of information that gives your customers choice in how and when they reach you. We help you to identify the customer communications channels that are required to meet your business objectives and then integrate the right solutions with your existing systems, step-by-step. Deployed over the IP network to any workstation connected to it, our contact centre solutions deliver superior customer relationship management tailored precisely to your business and workforce requirements.
Benefits
Regulation, compliance, multiple contact channels, increasing customer sophistication, control and confidence all demand a new approach to customer relationship management (CRM) that develops understanding, retention, loyalty and advocacy. Our IP contact centres improve process efficiency and help ensure that customer contact is profitable and efficient as well as personalised, relevant, timely, accessible and compliant.
To contact a Nowcomm representative click here or call us on +44 (0)1332 821100